June 22, 2021. Where a visa is required by EU citizens holding an EU passport for entry into any other country, the relevant information is shown on the page featuring the cruise in question or elsewhere on our website. The cancellation may be confirmed by writing to the Guest Services Department, e-post - reservations@ncl.com. This means that, subject to these Terms and Conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Failure to do so, or the provision of inaccurate or incomplete details, will result in our being unable to take your booking, your booking being cancelled or your being denied boarding on your flight or entry into the US and/or any other country(ies) to which the requirement applies, as applicable. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. Please read our Terms and Conditions as well as our Frequently Asked Questions Section which can be found on www.ncl.com, carefully as they set out our respective rights and obligations and important information. Each Guest may bring on board two pieces of baggage, with each piece weighing a maximum of 20 KG. Alternatively, you may notify the travel agent through whom you made your booking of your cancellation. Guest agrees that the COVID-19 policies and procedures herein will also apply to COVID-19 variants and potentially newer diseases or illnesses not yet known. We may provide you with information (in our brochure, on our website and/or when you are on holiday) about shore excursions which are available for you to purchase on board ship. We will have no further or greater liability. In this situation, the Guest(s) concerned will be required to leave the ship or, if applicable other accommodation or service. We make no warranty or representation as to the time or route any particular transfer will take. Only such clothes, effects and gifts as are appropriate for the cruise may be brought on board by each Guest. (1) In accordance with EU Directive (EC) No 2111/2005, we are required to bring to your attention the existence of a Community list which contains details of air carriers that are subject to an operating ban within the EU Community. These fees are at all times non-refundable. The first named person on the booking (party leader) must be at least 18 years of age except for bookings on itineraries that begin or end in North America or China or include ports of call in North America or China. In the event that we are found liable for any transfer which does not form part of a flight inclusive booking or was not booked at the same time your cruise only booking is made on any basis, we are entitled to rely on all limitations and exclusions of liability contained or referred to in these Terms and Conditions. If you have any questions about how we handle or protect your personal data, please contact us at PrivacyTeam@nclcorp.com. Please bear in mind that passport applications are currently taking significantly longer to process than usual in most countries as a result of the coronavirus pandemic. Please consult the Directive as incorporated into the local law of your country of residence and for more information on your rights under this Directive please see the link https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32015L2302. For transfers which do not form part of a flight inclusive booking or are not booked at the same time your cruise only booking is made, and providing we have selected a reputable transfer operator, we have no liability to you of any description on any basis in the event that you fail to arrive at the port prior to the latest check-in time for embarkation on the ship or at the airport prior to latest check-in with the airline as a result of any delay or failure in the operation of the transfer at any stage (including prior to departure from the airport or port) for any reason. Any such claim will generally be time-barred after 2 years. You must also indemnify us for any costs, expenses or other sums we incur as a result of your failure to comply with any requirement of these Terms and Conditions including, by way of example, failure to provide information in accordance with clause 19 (Secure Flight Passenger Data and Advance Passenger Information). The payment shall be calculated on the basis of the damage suffered, shall be made within 15 days and shall not be less than 21.000 Euros (approximately 18,400 as at 22 June 2018) in the event of death. Group passenger policies may differ. Guests are advised to contact the airline(s) directly to confirm pre-assigned seating. (On Oceania, we got a 50% refund + 25% FCC for a completed cruise with a highly modified itinerary; and, for a May cruise they cancelled, we got a 100% refund + a 25% FCC. Additionally, unless otherwise specified at the time of booking, fares do not include travel insurance, drinks, service charges, gratuities relating to services, hotel meals, shore excursions, connecting regional flights (unless booked with us at the same time as you make your cruise booking), personal expenses, dining at certain on-board restaurants and any other item not expressly included in the fare. Payments can be done via your travel agent or directly with us with following credit cards: American Express, MasterCard and Visa. We both also agree that any claim (and whether or not involving any personal injury) must be dealt with by the Courts of England and Wales only. Transfers may be cancelled without charge prior to balance due date. The ESTA website can be found at https://esta.cbp.dhs.gov/esta. In such cases the Guest concerned shall not be entitled to any refund of the holiday cost or compensation of any kind. (5) If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we/the carrier are unable to offer you a suitable alternative the provisions of clause 9 (Changes and cancellation by us) will apply. A brief summary of our liability under the Regulation and the Athens Conventions where applicable is set out below. For additional information regarding our use of Guest's likeness, including use of facial recognition technology, please refer to the Personal Data and Privacy Section below. act of war, natural disaster, act of a third party). Changes from air/sea packages to cruise-only and name changes for more than one passenger are considered rebookings and cancellation fees apply. This form can only be used if you are requesting a refund for all individuals on a reservation. Guest agrees that we may (1) keep Guest's personal and sensitive data, (2) use such personal data in our business worldwide in accordance with its published privacy policy, (3) share such personal data with our affiliated or related companies, and (4) subject such personal data to processing worldwide. All visitors to the US (including children) who are eligible for the VWP must apply for authorisation to travel to the US in advance in accordance with the Electronic System for Travel Authorisation (ESTA). Celebrity Cruises: 30 business days. (7) Any authorised travel agent through whom you make a booking will relay information from you to us and vice versa. If, for any reason, we make any payment to you or a third party for which the airline is responsible in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline. Providing the application is accepted, you will be provided with approval via the website. If you don't have your voucher with you at this time, you may be unable to travel on your transfer. Cancellation charges will then apply and you will be responsible for all costs, expenses, fines and other sums which are incurred by you, NCL and/or the airline as a result. (8) Without prejudice to any other provision of the terms set out in this clause, any liability which we may have to you on any basis for or in connection with any transfer which does not form part of a flight inclusive booking or is not booked at the same time your cruise only booking is made will in any event be limited to a refund of the cost of the transfer in question paid to us except where the claim involves death or personal injury or loss or damage of luggage or personal possessions, in which case the Athens Convention limits the maximum amount we as the carrier may have to pay. You will not be entitled to any compensation. No refunds will be given for any missed . c. In the event that we have to significantly alter any of the main characteristics of your confirmed holiday arrangements or accepted special requirements before departure, we will provide you with the following information in writing as soon as possible: d. If you choose to cancel your booking in accordance with clause 10(1) c, we will refund all payments you have made to us within the period prescribed by the legislation applicable at the relevant time from the date the cancellation takes effect and terminates the contract (which will usually be the date we or the travel agent through whom you made your booking send you a cancellation invoice following receipt of your written cancellation notification). For loss or damage caused by a non-shipping incident, the passenger has a right to compensation from the carrier of up to 2,250 SDR (approximately 2,400 or 2.700 as at 22 June 2018) for cabin luggage and, up to 3,375 SDR (approximately 3,600 or 4.100 as at 22 June 2018) for other luggage, if he/she proves that the incident was the result of the carrier's fault or neglect. She doesn't care who issued the refund. Although we will endeavour to meet any special request (or pass any reasonable requests on to the relevant supplier where the special request does not relate to the cruise element of your holiday), we regret we cannot guarantee any request will be met unless specifically confirmed on your confirmation invoice as a special requirement which we have accepted. Please visit http://www.gov.uk/foreign-travel-advice or your local EU government website for further details. (4) Our liability is limited in accordance with clauses 12(5) and 12(6). For entry into other countries, please contact the embassy or consulate of the country(ies) concerned. All information is believed correct at time of publication but is subject to change. Any special requirement which we have accepted will be specifically confirmed as accepted on your confirmation invoice. It does not affect the right of carriers to limit their liability for accidents in accordance with the International Convention on Limitation of Liability for Maritime Claims of 1976, as amended by the 1996 Protocol in its up to date form. You must ensure that no valuable or important items are left in such luggage - see clause 12(6). The Regulation and the Athens Convention apply to international carriage as defined by the Athens Convention. We may update our privacy policy without prior notice. In this situation, we will refund all monies you have paid to us within the period prescribed by the legislation applicable at the relevant time from the effective date of cancellation (see clause 10(1)d) but will have no further or other liability to you including in respect of compensation or any costs or expenses you incur or have incurred as a result. Please advise us at the time of booking if you wish to bring a registered assistance dog with you. (3) We are not always in a position at the time of booking to confirm your flight timings. Please allow 90 days for us to process your request. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. In the event that we are found liable for any such claim, clauses 12(4) and 12(7) of these Terms and Conditions will apply. You should make a note of the ESTA approval number when you receive it. (4) Where you book cruise-only arrangements through a tour operator, your contract will be with that tour operator and not us. NCL will in addition be entitled to levy the relevant cancellation charges applicable to any flights. This policy also applies if you already cancelled . Due to airline restrictions, we are not always authorised to pre-reserve seats for our Guests. Liability of the carrier can be reduced, in part or entirely, if he proves that the death of or personal injury to a passenger or the loss of or damage to his luggage was caused or contributed to by the fault or neglect of the passenger. (1) Recommended Consultation with Medical Practitioner. b. Accidents under the Regulation and the Athens Convention include both 'shipping' and 'non-shipping' incidents in the course of the carriage. We may require a doctor's certificate or other documentation, information or waiver relating to such reduced mobility, condition or disability as we reasonably consider necessary. Forum Jump. Each piece of baggage must be distinctly labelled with the Guest's name, name of the ship, cabin number and sailing date. Guests will be responsible for all related costs, fines, expenses and for proper travel documentation for any port, including for repatriation, and we shall have no liability whatsoever to the Guest as a result of such steps taken by us (see clause 2). b. evidence that you are funding the cruise, including all onboard charges, through a bank associated with a non-sanctioned country. (7) Please note: you are subject to and bound by the terms and conditions of the airline which operates your flight. But what I do know is that iCruise sent Margaret a refund for the $5,587 balance. You should also consult the information on recommended vaccinations and health precautions which is available in the country where you are resident. Norwegian Cruise Line: 90 days Fares published are guideline prices, may be subject to change at any time and are subject to availability. Accordingly, it is Norwegian's policy that if you are a citizen or resident of any sanctioned country, we will be unable to accept and will be entitled to cancel your booking and refuse boarding, unless you can satisfy the following conditions by providing us with: a. proof of citizenship in a non-sanctioned country; OR proof of residency in a non-sanctioned country; AND. (2) You must not carry firearms, explosives, substances which may be illegal in certain jurisdictions, flammable materials or other hazardous or illegal items. Different bases for liability apply depending on whether the loss or damage results from a shipping incident or a non-shipping incident. Requested excursions may not be available at time of booking. In addition, our COVID-19 policies and procedures (COVID-19 Policies and Procedures) are described in Clause 2 below and generally throughout this Contract and on our website at www.ncl.com/sail-safe. Failure to operate/cancellation of any particular shore excursion(s) does not constitute a significant change to your holiday arrangements and does not entitle you to any compensation other than a refund of the cost of the excursion(s) concerned where you have paid. Our requirements for cruises are as follows. You must have received all vaccinations necessary for the holiday in good time prior to the commencement of your holiday and you must have available for production as required during the holiday your passenger ticket, valid as required for the holiday, passport, visas, medical card, vaccination record and any other documents, including those which are as required by any governmental authority, and as required by our COVID-19 Policies and Procedures (as described in clause 2) necessary for the scheduled ports of call and disembarkation. #2. We will not in any event be liable for loss of or damage to monies, negotiable securities, gold, silverware, jewellery, ornaments, works of art or other valuables. (2) Where back to back (combined) cruises (more than one cruise in consecutive order) are booked, a deposit will be required for each cruise. b. The Regulation and Athens Convention also limits the maximum amount we as the carrier have to pay where loss of or damage to mobility equipment occurs during the course of carriage. Please, however, bear in mind that no mini-safe is totally secure and consider carefully whether you need to bring the items in question with you on holiday. Please note that by completing this form, you relinquish the following: Future Cruise Credits equal to the amount paid applied to your reservation. (4) It is your responsibility to obtain ESTA approval or a US visa if required. For further details, refer to our refund and cancellation policy at www.ncl.com. Some of the services which make up your holiday are provided by independent suppliers. NCL says its new temporary, "Peace of Mind " policy allows guests to cancel all 2020 cruises 48 hours before the vacation start date to get a "100% future cruise credit to be used for all sailings . . The Guest understands and agrees that onboard photographers may photograph Guest and minors and other persons in the care and charge of the Guest, and that those photographs may be processed, displayed and sold to Guests and others. The Guests agreement to abide by our COVID-19 Policies and Procedures constitutes an integral part of this Ticket Contract. a. This mission covers all of our activities including the products and experiences we offer on board our ships and extends to our online community through our websites and interactive features, including applications, widgets, blogs, social networks, social network "tabs" and other online or mobile offerings (which we collectively call the "Services"). Except where so confirmed, failure to meet any special request will not be a breach of contract on our part. Subject to clauses 12(5) and 12(6) and as otherwise permitted by English law, we do not limit the amount of damages you are entitled to claim in respect of personal injury or death which we or our employees have caused intentionally or negligently. Without limitation, you will not be entitled to a full refund and cancellation charges are likely to apply where such circumstances affect your ability to travel on your holiday rather than our ability to perform or provide the contracted arrangements. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline's obligations under the Denied Boarding Regulations. Other charges may also be payable in addition to the administration fee. The costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with an amendment fee of 50 per person transferring their place must be paid before the transfer can be made. You must purchase your travel insurance policy within 14 days of making full payment for your holiday at latest but you are recommended to do so before or at the time of booking. Where we or the carrier is not or would not be obliged to make any payment to you under the applicable international convention or EU regulation (including where any claim is not notified or issued in accordance with the time limits stipulated in the applicable convention or regulation), we are similarly not obliged to make a payment to you for that claim or part of the claim. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. For any claims which are covered by clause 12(5) or 12(6) or to which the provisions of any other international convention apply, this clause 12(1) will only apply to the extent that it is consistent with the applicable provisions of the Regulation and Athens Convention (as defined in clause 12(6)) or the applicable provisions of any other applicable international convention or EU regulation. a. You should therefore regularly check your e-mails and print off or securely save the confirmation when received. It is your responsibility to ensure that the insurance cover you purchase is suitable for your particular needs. And Visa securely save the confirmation when received generally be time-barred after 2 years gifts as appropriate. Must accordingly check your tickets very carefully immediately on receipt to ensure that valuable! 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