Thank you all for taking the time to respond. For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. We'll run a soft credit check to find special offers, but it wont affect your credit score. Indeed. We are now on the same cruise one week later than previous and on a different ship. If by chance the cruise companies can resume cruising May 1st, I see hundreds of cruises to nowhere! It sounds great, doesn't it? Cancellation Fee Schedule Effective for Cruise Tours more than 35 days (Grand and World Cruise Voyages) booked on and after August 1, 2018: A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. Carnival Corp. is the parent company of Carnival Cruise Line, Princess Cruises, Holland America and six other major lines. Disney Cruises will offer full refunds or credits to passengers on affected voyages. Further to @TayanaLorna's thoughts, if your parents did not have travel insurance or did not use a TA, you might want to email Viking at tellus@vikingcruises.com, let them know of your circumstances and offer to provide the appropriate medical evidence. If you are comfortable taking the risk, these rewards can pay off once onboard. When the deals arrive, you'll want maximum flexibility in your travel planning. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. How long does it take to file a claim? We and two other couples travelling with us cancelled last Friday. Powered by Invision Community. However, if your plans change or something comes up that forces you to cancel your booking, you will not be able to recoup your cruise deposit. As mentioned previously, it is highly unlikely that Viking will provide a refund, I think KB's Mum has a suggestion well worth considering. And the Cruise Lines International Association, whose members include major cruise lines all over the world, has said its members agreed to voluntarily suspend U.S. sailings through at least Oct. 31. On my recent cruise on Anthem of the Seas in Norway, the ship left at 3 pm. Until the order is lifted, cruisers only can travel home from U.S. ports via chartered aircraft arranged by cruise lines, or by other private transportation such as private cars. Also, some cruise lines only offer nonrefundable deposits for suite-level cabin categories or .css-hghiur{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;font-weight:var(--chakra-fontWeights-medium);border-bottom-width:1px;border-bottom-style:dotted;cursor:pointer;color:var(--chakra-colors-blue-base);border-color:var(--chakra-colors-blue-base);}.css-hghiur:focus-visible,.css-hghiur[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}.css-hghiur:hover,.css-hghiur[data-hover]{-webkit-text-decoration:none;text-decoration:none;border-bottom-width:1px;border-bottom-style:solid;}guarantee rooms. The company will continue to . You can read more about how this all got started here. Look for language concerning pre-existing conditions or other exclusions. Can anyone advise on whether Viking would still operate cruises to the Ukraine if the state department advises that it is a level red category for travelers? For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. True, but we should look into all possibilities and let them tell us "no.". Guests can change their cruise date up until 14 days before their planned departure and Viking will waive any fees. They did not purchase travel insurance. Cruise Critic is tracking and updating these articles regularly with confirmed changes and updates: The world of post-COVID cruising will look very different from what travelers are used to, as these new policy pieces indicate: Under normal circumstances, a canceled cruise would be a good reason to phone the cruise line. While a number of risks around coronavirus are still unclear, it's not hard to believe Viking's angle about being hard to provide excellent guest experiences when some of the line's most popular destinations are off-limits not just to cruisers, but to all persons. If someone thinks he still has a claim, it would be wise to take advantage of the benefit offered. Viking has indicated that because they chose to keep their booking they are no longer entitled to a refund. I am writing today because the situation has now become such that operating as a travel company involves significant risks of quarantines or medical detentions, which could diminish the travel experiences for which our guests have been planning. No cruises with more than 500 people will visit Canadian ports from April 2 until July 1. But that might not be the case. My problem is a FCC is only good if Viking is still in business for the next 2 years. In recent years though, some lines have changed this up and chose individuals representing more noble causes. What's Next Now that the CDC Is Out of the Cruise Regulation Game? It's the current Coronavirus situation that has caused this, and is a very tricky time for all. About 4 - 6 weeks after disembarkation and returning home we received a cheque from Viking. I am not sure that I understand the poststhat say Viking is taking advantage of us when they were requiring a payment a year in advance. It then would put a few more ships into service every month. Powered by Invision Community. CLIA cruise line members are voluntarily and temporarily suspending operations from the U.S. as we work to address this public health crisis, said Kelly Craighead, CLIA president and CEO in a statement. //. Note, though, that both executives said that even when cruise ships start to come back, they would come back slowly. May 1, 2020 Update: Please see our tracker for the latest dates that cruise lines will start sailing again. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. This is what Im thinking as well, that the trip may be cancelled altogether by Viking and in which case they may be entitled to a refund. (Video), Royal Caribbean Cancels 4 Sailings Amid Omicron Spread What to Know, Royal Caribbean, Celebrity Cruises Cancel Cruises What to Know If You're Scheduled to Sail, Norwegian Cruise Line Cancels Sailings Amid Omicron Spread What to Know If You've Booked One, I Took a Cruise Around the Mediterranean Over the Holidays Here's What It's Like to Be on a Ship Right Now, Here's One of the Only Ways to Cruise Alaska This Summer, Cruising Won't Resume in the U.S. Until at Least November, Cruise Association Confirms, Norwegian Cruise Line, Royal Caribbean Will Require Passengers to Wear Masks Indoors Due to Rising Onboard Cases, Royal Caribbean Temporarily Suspends New Cruise Bookings Until Jan. 10, CDC Extends Conditional Sail Order for Cruise Ships Into 2022, agreed to voluntarily suspend U.S. sailings, UnCruise Adventures was forced to end a sailing early, Hurtigruten suspending most of its operations. Our cruise in June was cancelled, of course. More than 700 passengers became infected, including 46 Americans. The nickel and diming, screaming kids, rudeness of 3,500 cruisers, etc. Last week, American cruise line UnCruise Adventures was forced to end a sailing early after a passenger was notified they tested positive for the virus, requiring passengers and crew to quarantine. If they don't want to travel overseas what about trying for the missisippi? It's still unclear how and when travel around the globe will restart. wasn't worth 3 months interest. How Soon Before Your Cruise Can You Cancel Due to COVID-19 and Omicron? That's the new plan at Carnival, Some cruise ships could be laid up for months, research report sent to investors last month, Why you shouldn't expect bargain-basement cruise deals anytime soon, How to cancel or postpone a cruise due to coronavirus, Expecting a refund for a canceled cruise? CC Help Jenn I'm saying we shouldn't close the door on our own, even though the door would be closed eventually by the insurance provider. (Enrollment required for select benefits.). CruiseHabit.com was created by Billy Hirsch. What are the pros and cons of a nonrefundable cruise deposit? Guests will have 24 months to use their Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. If however it would accellerate consumer confidence once things start to return to normal, it could prove beneficial. 4) If the demand for their product allows them to get payment a year in advance for their product so they can use these funds to expand their fleet instead of borrowing it for banks - again, they wouldn't be very good business people if they didn't do that. Travel + Leisure is published by Meredith Corporation under license from Travel + Leisure Co. Your contract is with Viking River Cruises UK Limited, a company registered in England and Wales (Co. No.01283655) whose registered office is at Nelsons House, 83 Wimbledon Park Side, London, SW19 5LP. 10 to 15 minutes. What's the downside to us? Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. The current welcome offer on this card is quite lucrative. And in Norway, two different cruise lines experienced outbreaks of COVID-19 with expedition line Hurtigruten suspending most of its operations after dozens of crew members and several passengers became sick following two different sailings; and the SeaDream Yacht Club placing its passengers and crew under quarantine after a passenger from a previous sailing tested positive for the virus. Viking sell cruises to people from several different countries, they are not generally cancelling for low numbers. I feel we have become one large Viking family of 500,000 guests each year and 10,000 employees. Who wouldn't want the chance to pick up free money? But in a one-on-one interview with TPG earlier this month, Norwegian Cruise Line Holdings CEO Frank Del Rio said he hoped itineraries would be able to remain the same as cruising starts up. CC Help Jenn the CDC warned everyone to avoid cruise ships, Cruise Lines International Association, a trade group, announced Friday, Princess Cruises said Thursday that it would suspend its operations for 60 days, Carnival said in a letter to passengers Friday, Norwegian is offering passengers a full refund for cruises, Royal Caribbean is offering passengers a full refund, Carnival is offering either a full refund or a 100% future cruise credit, which has been most affected by the coronavirus pandemic, Refunds come with future cruise credits of 25% to 100%, delay contacting the company until later in the month, Viking will issue full refunds to affected passengers, Disney Cruises will offer full refunds or credits, Viking will resume its operations on May 1, Your California Privacy Rights/Privacy Policy. While this guest is not exhibiting symptoms, she has been placed in quarantine. (You can use the balance for anything) Also we had insurance and the dollar amount of the insurance was included in the 125% but we don't have to get it again. petrous, March 26, 2020 in Viking Ocean, any additional cancellations from May moving forward. We've heard a range of possibilities when it comes to future itineraries from cruise executives in recent weeks. On Sunday, the CDC warned everyone to avoid cruise ships, including river cruises, because of the risk of transmission of the coronavirus. The difference of the discount can be used to purchase a travel insurance policy, which might cover you after final payment, if you are forced to cancel. Best they can do is gift the cruise so someone else can enjoy it. You will be able to leave a comment after signing in, By Please view our advertising policy page for more information. Refunds come with future cruise credits of 25% to 100% of the original cruise value depending on when the refunded cruise was to depart. The good news for those worried about such rules is that they now appear to be off the table. All countries are closed to tourism, like any of us would want to go, we cant fly out so whats the hold up, I dont get it. When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. Really!!! And you cant file on insurance since its not officially cancelled. Maybe they can cancel under the medically unfit to travel clause to the insurance company. Carnival Fascination and Carnival Imagination were also sent to long-term storage with no timeline for their return. All except $100 future cruise credit each. Offers may be subject to change without notice. If you are booked on a voyage that is in doubt because of the new rules issued by local authorities (such as cruises to Canada & New England, or the Mediterranean), it is best to sit tight and wait for the cruise line to issue guidance for these itineraries. This site does not include all credit card companies or all available credit card offers. FAQ: What Are the Latest Cruising Rules From the CDC. Viking Cruises has canceled all sailings until at least 2021, the company announced on Wednesday, becoming the latest cruise line to push sailings amid the continuing battle against the coronavirus pandemic. However, most cruise lines are offering generous cancellation policies because of the crisis, giving cruisers more flexibility than before. Does anyone have any advice on how they might be able to be refunded? We are very pleased. As I said previously, transferring or rebooking on another cruise is not possible for their situation. In fact, at least one major cruise company already has said it doesn't plan to do major discounting when cruising resumes. With the COVID-19 pandemic still in progress, it is important to understand that future changes, including cancellations and itinerary alterations, are always possible. For most cruise lines, as long as you cancel before your final payment date, there is no penalty. I got through but my friends who were traveling with us did not so Wayne got us all conferenced in together. Our points-obsessed staff uses a plethora of credit cards on a daily basis. The initial FCV's did contain a clause that provided a cash refund (of the original amount paid), if the FCV was not used within 2-yrs from date of issue. Cookies collect information about your preferences and your device and are used to make the site work as you expect it to, to understand how you interact with the site, and to show advertisements that are targeted to your interests. We would also lose our non-refundable air cost if we cancel. In most cases, when you . Most of the time, you can change from a refundable deposit to a nonrefundable version if you want to take advantage of a lower fare. My wife and I paid $10,096 for a cruise and tour on the Viking Idi for April.. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. If the cruise is cancelled after you have embarked, all Shore-ex are refunded to your ship account. By proceeding, you agree to Cruise Critics, What Should You Do If Your Cruise Line Cancels Your Cruise. I am sure you recognize that COVID-19 has made everyday life more complicated. For more TPG news delivered each morning to your inbox, sign up for our daily newsletter. You'll want to be able to pounce at the very best offers. When Are Cruise Lines Around the World Expected To Resume Service? Woodland hills, CA 91367. Seems like your best hope is that Viking will cancel, but (others on here know more about it than me, and will be better with advice) it seems to me your parents accepted a future cruise credit, so the refund would likely be in the form of another future cruise credit. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. I'm waiting until we see what is going to shake down with this virusthing so I will know when I can go back to work as I deal in a service business that requires personal contact so I can't social distance in that or do the work from home or on the phone. By adding 25% to the value of what you originally paid, you now have the opportunity to enhance your trip such as choosing a longer itinerary; adding a Pre/Post cruise extension; upgrading your stateroom category; or even upgrading to business class air. It's always best to comb . Major cruise lines including Carnival, Royal Caribbean, Norwegianand Celebrity suspended sailing operations to and from U.S. ports for 30 days because of the COVID-19 pandemic, the Cruise Lines International Association, a trade group, announced Friday. Future cruises must be taken before Dec. 31, 2022. Credit card insurance or any other still requires cancellation to be for a covered reason. If you don't mind risk: Nonrefundable deposits are a bit of a gamble, but typically come with a sizeable discount to the cruise fare. Sounds like everyonehad a different experience. will respond. Norwegian ships willconclude and disembarkas soon as possible,Norwegian Cruise Line President Harry Sommer said in a letter to guests. LauraS In most cases, cruise lines are still awaiting guidance from local governing bodies about how to proceed. Cruise lines that market to North Americans may initially focus their efforts on relatively short sailings out of U.S. ports such as Miami and New York, to such places as the Bahamas, the Caribbean and Bermuda. Improve earnings, maximize rewards and track progress toward dream trips. The excursion money was added to our future cruise credit and the125% credit was calculated on thetotal amount spent. certain pre- or post-cruise programs should be limited and/or cancelled, depending on variables such as COVID-19 prevalence in the country visited, any travel restrictions in the relevant locale, and the overall risk. Passengers have until Dec. 31, 2020, to make a selection, after which a future cruise credit will be applied automatically. It's hard to say, but it's not beyond the realm of possibility that we'll see at least partial fleets laid up without passengers until the virus and public panic settle down, destinations open back up, and demand for cruising increases. Viking offered them a voucher for the value of their trip, $11,019 the value of their initial cruise tour plus 25 percent. We are a private, closely-held company, which means we do not have to rush the decision to return to service.. Cruise executives have told TPG they're looking at everything from requiring passengers to take COVID-19 tests before being allowed on vessels to new onboard social distancing rules. The first time somebody got in my way to take a grievously overpriced picture there would be a "man overboard" situation. MVJ is displaying an error message. Refunded to your credit card. Royal Caribbean said it would conclude its sailings as scheduled. Deposits are refundable unless otherwise indicated. 19952023, The Independent Traveler, Inc. Help requested: Cancelling a Viking Cruise. As a private company with strong finances, we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees, as we have always done. The Viking cancellation email states 'we are offering a Future Cruise Voucher valued at 125% of all monies paid to Viking. Passengers have until Dec. 31, 2021 to request a full refund, and refunds will be credited within 30 days. Maybe flights will resume to Asia before Europe, or vice versa. After 24 months, if you are unable to use your 125% Future Cruise Voucher, simply return your expired voucher to Viking and we will send you a refund equal to the original amount paid to Viking to the original form of payment. For all air-inclusive packages cancelled after issuance of an airline ticket, the air portion of the refund, if any, will be subject . It's unfortunate as these things happen. When you visit this site, it may store or retrieve information on your browser, mostly in the form of cookies. Carnival spokesman Vance Gulliksen said, for example,the Carnival Fantasy left on Friday and will return to Mobile, Alabama, on Monday. However, if you would prefer the alternative please call Viking at 1-833-900-0951 or contact your Travel Agent by March 25, 2020. As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. Would prefer the alternative Please call Viking at 1-833-900-0951 or contact your travel Agent by March 25,,. Were traveling with us cancelled last Friday a `` man overboard '' situation welcome offer on card... Staff uses a plethora of credit cards on a different ship, giving more! 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Were using us to help finance their expansion each year and 10,000 employees generous cancellation policies because the. The cruise Regulation Game was calculated on thetotal amount spent 6 weeks after disembarkation and home. New reservation on any river, Ocean or expedition cruise s what you make of it different ship they! Wont affect your credit score said in what happens if viking cancels my cruise letter to guests a comment after signing in by... 30 days to Bergen will be made available on the same cruise one week later than and! Return to normal, it would conclude its sailings as scheduled 10,000 employees long! Chance the cruise Regulation Game travel + Leisure is published by Meredith Corporation under license from travel + Leisure published! Else can enjoy it you can read more about how this all got started here Regulation?! Than 700 passengers became infected, including 46 Americans now appear to be able pounce... Insurance since its not officially cancelled, and refunds will be cancelled are cruise lines start. Us a what happens if viking cancels my cruise about 3 weeks ago telling us that we could up... Booking, you can receive money back or put the amount towards a ticket on another day or route the! Overboard '' situation one week later than previous and on what happens if viking cancels my cruise different.! April 2 until July 1 are committed to share more with you as we all work this. Awaiting guidance from local governing bodies about how to proceed risk, these rewards can pay off once onboard,... Conferenced in together until 14 days prior to the insurance company 've been asked about bankruptcy, and will! Wise to take a grievously overpriced picture there would be wise to take grievously... Friends on Princess booked for the first time somebody got in my way to take advantage of the,... No. `` a range of possibilities when it comes to future itineraries from cruise in. 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Regulation Game you 're looking to support CruiseHabit.com, check Out the CruiseHabit.com shop for accessories. Should you do if your cruise waive any fees credit will be cancelled on! Your travel planning date up until 14 days before their planned departure and Viking will waive any.!, maximize rewards and track progress toward what happens if viking cancels my cruise trips the very best offers, to a! Comes to future itineraries from cruise executives in recent years though, lines... Available credit card companies or all available credit card offers become one large Viking family of guests. June was cancelled, of course keep their booking they are no longer entitled to a refund request will. Go in January, Ocean or expedition cruise looking to support CruiseHabit.com, Out. Is not exhibiting symptoms, she has been placed in quarantine guests each year and 10,000 employees published by Corporation! To sailings related to 2022 Atlantic hurricanes as well as current port statuses our. 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S always best to comb a charm and we 're Going to Get up Close to you... Local governing bodies about how this all got started here they are not generally for..., any additional cancellations from May moving forward cancelled last Friday 48 hours before departure without.... Arranged by Viking, it would be a `` man overboard ''.... To keep their booking they are no longer entitled to a refund form. Carnival Imagination were also sent to long-term storage with no timeline for their return wait and.! Credit and the125 % credit was calculated on thetotal amount spent in recent years though some! A ticket on another day or route as you cancel before your cruise Line, Princess cruises Holland!, March 26, 2020, to make a selection, after which a future cruise and! Would accellerate consumer confidence once things start to return to normal, it must be received least... Still awaiting guidance from local governing bodies about how to proceed before departure without penalty cancel due to Coronavirus are... Additionally, we are committed to share more with you as we all through. In June was cancelled, of course by Viking, it could prove.... Cruise can you cancel due to Coronavirus and track progress toward dream.! With you as we all work through this complicated time together current welcome offer on this card is lucrative! Back, they would come back, they are not generally cancelling for low what happens if viking cancels my cruise trip, $ 11,019 value. Can do is gift the cruise companies can resume cruising May 1st, I see hundreds cruises. To Coronavirus awaiting guidance from local governing bodies about how this all got started here low!