https://securustechnologies.tech/about/tariffs/, https://securustech.net/state-puc-psc-matters, provide true, accurate, up-to-date, and complete information; and. In addition to the service payment, you agree, where applicable, to pay to us a fee (which may include taxes, pass through third-party fees, surcharges and other charges) for each scheduled Video Connectsession at the applicable rates then in effect. A replacement Tablet assumes (i) the remaining warranty time available on the original Tablet (which is calculated from the date that the Recipient first submits a Trouble Ticket), or (ii) a warranty period of thirty (30) days following the date the replacement Tablet is delivered to the correctional facility in which the Recipient resides, whichever date is later. Dispute will be given the broadest possible meaning allowable under law (Dispute). Securus provides a Rate Calculator on its website to help you find out the cost of a call before its made. To request a statement older than 90 days, account holders can email us with the request for a statement. We will send information about your current accounts to a mobile phone registered with a United States Mobile Phone Carrier (available Carriers are shown above). No refunds of unused balances will be issued after the expiration date. While it may be unclear if the incarcerated individual knew the funds were obtained by fraud, there is no question that the incarcerated individual received the stolen property. We seek out the best to join our team. We are not liable to you or the Recipient for any loss, destruction or damage to the Tablet. las Transacciones Recurrentes. Small Claims Court or Arbitration. In any debit transaction, Securuson behalf of our correctional facility customersperforms the administrative task of transferring prepaid services funds from the payors means of payment to the requested incarcerated individuals Securus Debit account. This account can be funded by mailing a check or money order to Securus, visiting a MoneyGram location, or utilizing a credit card online or over the phone. If at any time during your video sessions, your conduct is deemed inappropriate, your video session will be subject to immediate termination without warning. We may assign our rights and duties under this Customer Agreement to any party at any time without notice to you. Ensure the security of your data and transactions USLegal fulfills industry-leading security and compliance standards. Designed specifically to meet your everyday challenges, Securus Technologies' NextGen SCP equips you with powerful technology that's accessible, intuitive and easy-to-use. VeriSign secured #1 Internet-trusted security seal. How do I get setup for eMessaging using the Securus Android app? Is all JPay Email moving to Securus eMessaging? You agree that you will use the Messaging Solutions in compliance with all applicable local, state, and federal laws, rules and regulations, as well as the policies, procedures, and restrictions imposed by the applicable Facilities. We may allow other parties to offer and provide you products and services on our website. The Contact Center is open seven days a week 24 hours per day. AdvanceConnect account holders are responsible for payment for any services purchased on the AdvanceConnect account. We may also take further collection action, including referral to a collection agency. Serve, Facilities & any errors in our website or Products will be corrected. The warranty is void (meaning no warranty claims may be made) if the Tablet is not used in accordance with the product instructions, or if the Tablet is damaged because of misuse, tampering, unauthorized repair, modification or accident. We will review and reply to your request in a timely mannernormally within 72 hours. 2. Our Securus Video Connect and JPay Video ConnectProduct is a web-based communication system that allows friends, family members, attorneys and other approved video participants to schedule and participate in Video Connectsessions with an incarcerated individual using Internet access from a smartphone, tablet or computer with a webcam (see [System Requirements] below). Direct Bill account holders may make payments on their Direct Bill account by: Securus Technologies estadounidenses. How do I get setup for eMessaging using the Securus Apple iOS app? Please read this Limited Warranty carefully. A calling subscription is a fixed price payment option for calling services between a phone number and a facility over a specific period. The components used to calculate these charges are subject to change from time to time and may include costs incurred in prior years that are not yet fully recovered. If allowed by the correctional facility, an incarcerated individual may also transfer funds from his or her correctional facility trust/commissary account into a Securus Debit account by making a request through the commissary. Some transactions may carry additional third-party financial transaction fees. These products and services are offered through our websites and other means. The MTCN is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification. crdito o dbito de forma segura en sus archivos para aadir fondos You will be required to provide us with certain information to use our Messaging Solutions. 247 365 days a yearCalling from mobile device, Calling using landline phone/international, 247 365 days a yearAssistance with locating answers on this site, 247 365 days a yearSearch our knowledge base, 247 365 days a yearEmail a question to our Customer Care team, Securus Contact Center (b) Maximum Liability. This Arbitration Agreement survives the termination of your relationship with us, including the end of your participation in any program or service and opt-out of consent for marketing or other agreements with us. Your ability to use our Products continues as long as we make them available and you fulfill your responsibilities as provided in our General Terms and Conditions and the applicable Product-specific additional terms below. The following information is required when opening an AdvanceConnect account: AdvanceConnect account information can be accessed 24/7/365 at 1-800-844-6591 and www.securustech.net, which supports requests to open an account, access account calling activity, fund an account, make account changes, close an account, or request a refund on an account. You own the intellectual property rights (things like copyright or trademarks) in any such content that you create and send using our Products. Account blocks are released periodically throughout the day, so it may take up to 24 hours for an AdvanceConnect account to be able to receive calls again after making a payment. We are not responsible for the products or service of any other businesses or individuals, or the content of their websites. using the Messaging Solutions to transmit any content that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, or is otherwise objectionable as reasonably determined by the correctional facility; transmitting any content that infringes upon another partys intellectual property rights or other proprietary, contractual, or fiduciary rights or obligations; preventing others from using the Messaging Solutions; using the Messaging Solutions for any fraudulent or inappropriate purpose; or. Our Securus eMessaging and Securus Text Connect and JPay Email Products (collectively, our Messaging Solutions) allow you to send a message (much like a typical email or text message) to an incarcerated individual at a correctional facility where the Messaging Solutions are enabled. This Payment Agreement (this Agreement) between you and Securus Technologies, Inc. (the Company) allows the Company to store information from your credit or debit card identified above by the last four digits of the account (the Card Information) securely on file for use in accordance with this Agreement. Can I get a credit if my Securus Video Connect session that was prematurely disconnected or cut-off? Creating or maintaining any link from another website or application to any part of our website without our prior written permission is prohibited. You also understand and agree that the Tablet cannot be used by the Recipient until they agree to be bound by the relevant agreements we require users of Tablets to agree to. Securus Online Assistant Now Available - Click the bubble below. If a message is sent to an incarcerated individual who was relocated to a different facility, paroled, or discharged, then the message may not be distributed (forwarded) to the incarcerated individual. If a breach of your personal information occurs, we will notify you promptly, as required by applicable law. Our ability to continue to provide our Products to you depends on receiving reliable information from you. Certain jurisdictions may require regulatory approval or acceptance of changes in terms and conditions. Our Securus Debit Product is an incarcerated individual-owned prepaid services account. Next, just preset the amount you want to fund, then reply "YES", and your account will be funded. Your messages may be delayed as their content may be pending review and approval by the correctional facility or by us. You can register and enroll in Securus Online through our website at www.securustech.net or by calling 1-800-844-6591. Pulse 1 para aceptar el acuerdo o 2 para rechazarlo. Your Video Connectsessions may be monitored and recorded by the incarcerated persons correctional facility and/or by us. (a) No Consequential or Indirect Damages. Direct Bill account holders have two years from the date of the last call received on the Direct Bill account to request a refund. Searching Frequently Asked Questions. Mindful of the high cost of legal disputes, not only in dollars but in time and energy, both you and we agree that any Dispute between you and us, past, present, or future, and no matter the date of accrual, shall be resolved through an individual small claims court action or through binding individual arbitration, as specified below. no advice or information, whether oral or written, that you may obtain from us or through our website creates any additional or greater promises or warranties, and that you should seek advice from appropriate professionals for any important personal, business, medical, legal or financial decisions you make. In addition, the design of our website (including color combinations, button shapes, layout, design and all other graphical elements) are protected by our trademarks, service marks and copyrights. IVR / TELEPHONE CARD INFORMATION AGREEMENT. Do I, or my friend and family user, get to keep the tablet upon release? securus video visitation refund If you believe that this page should be taken down, please follow our DMCA take down process here. When you visit our website, use our Products, or when you purchase our Products, you make a Customer Agreement. Back to Top Revised 09/18 Securus Home Video Visitation 5 Reasons for denial of home user: Behavioral N/A Non behavioral N/A Invalid ID ID not uploaded, ID expired, non-government issued ID, ID not legible/blurry, etc. To help us keep your account secure, you agree to immediately notify us of any unauthorized use of your password or account or any other breach of security. Although we strive to protect your information, we do not guarantee your information will never be disclosed in an unauthorized manner or in a manner that is inconsistent with our Privacy Policy. Dallas, Texas 75265-0757, Facilities We proporcionados por la Empresa. We reserve the right to assume the defense and control of any matter subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. Does the mobile app allow you to save cards on file as well? Debit refunds to incarcerated individuals in excess of $100.00 at the time of their release from a correctional facility are reviewed and approved by our fraud analysis personnel and prior to distribution. Fixing and Improving Our Products and Services, Resolving Disputes (Arbitration Agreement), Law Firm and Lawyer Calls Privatization. These charges, and whats included, are subject to change from time to time. If further assistance is needed, we will repair or replace the Tablet or any portion of the Tablet with a new or refurbished product of equal or greater capacity and functionality. of the last call received. Use the Cross or Check marks in the top toolbar to select your answers in the list boxes. We do not currently charge you a fee to enroll and use text notifications, AutoPay, or TextPay. You acknowledge and agree that there is no such thing as perfect security. IN NO EVENT SHALL WE OR ANY OF OUR REPRESENTATIVES BE LIABLE TO YOU FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGES ARISING OUT OF, RELATING TO, OR IN CONNECTION WITH ANY BREACH OF THIS AGREEMENT OR USE OF OUR PRODUCTS AND SERVICES, REGARDLESS OF (I) WHETHER SUCH DAMAGES WERE FORESEEABLE, (II) WHETHER OR NOT YOU WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND (III) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED. In no instance will the fee be higher than $0.40. Our tablet computers come with the following accessories: (a) one set of ear bud headphones; (b) one AC power adaptor or four AA batteries, as applicable; and (c) one USB connector cable. August 31, 2022, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals Small Claims Court. We refer to these products and services as our Products. IF YOU ARE A LAW FIRM OR ATTORNEY USER OF OUR SERVICES, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE SOLELY RESPONSIBLE FOR CONTACTING CORRECTIONAL INSTITUTIONS IN WHICH YOUR CLIENTS RESIDE AND SECURING ANY PRIVATIZATION OF APPLICABLE COMMUNICATIONS. Direct Bill account holders are responsible for payment of any balance due on the Direct Bill account. Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals August 31, 2022 Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals August 23, 2022 How can I add money to an incarcerated individuals Securus Debit Account at TDCJ? Our limited warranty to you is that our website and all our Products are provided using reasonable skill and care. Upon receipt of notice that an election to proceed in an appropriate small claims court has been made, the arbitration must be withdrawn without prejudice. How do I block a text message from an inmate? for any law enforcement, jail/prison management, investigatory, or other purpose. We provide these links only for your convenience. Please select a password that would not be obvious to someone trying to guess your password. The total purchase price of the Tablet, including tax, shipping and handling, will be displayed to you prior to your purchase. Unused purchases will not be refunded. archivo para su uso de conformidad con este Acuerdo. August 23, 2022, Managed Access: Wireless Containment Solutions, Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals. Of changes in terms and conditions accurate, up-to-date, and whats included, are subject to change time! Industry-Leading security and compliance standards ensure the security of your data and transactions USLegal fulfills industry-leading security and standards! Would not be obvious to someone trying to guess your password to change from time to time any loss destruction... 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