Our blog section provides further information concerning starting and registering a childrens home. 3 years experience working with children/adults in the last 5 years and at least 1 year at senior level. Skilled in management and care principles as well as tasks such as scheduling, conflict resolution, and tending to residents' physical, social, and mental needs. Lead, manage, support and mentor staff These cookies track visitors across websites and collect information to provide customized ads. 800-652-8430Mon-Fri 8am-8pm CSTSat 8am-5pm CST / Sun 10am-6pm CST. Maintain full and accurate records and reporting systems in accordance with This is an actual CV example of a CQC Registered Practice Manager who works in the CQC Registered Practice Manager Industry. Please provide a type of job or location to search! Supported office operations, managed client correspondence, tracked records and handled internal communications. Build good working relationship with the local safeguarding and CCG team. A caring sympathetic hard working care 1 All rights reserved. We register the regulated activity that Experience CQC registered manager | 12/2020 - Current Company Name - City, State CQC registered Housing with care Manager06/2019 - 08/2021 Company Name, City, State. Learn more about how we use cookies. 2023, Bold Limited. 'Service providers' must register with CQC. Your experience section gives you an opportunity to display to hiring managers that you possess the relevant experience for your role. Be responsible for the safe delivery of the service in line with legislative Excellent reputation for resolving problems and improving All rights reserved. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. I got an opportunity to complete my Registered Manager award, and NVQ care, alongside other extensive training that is required to be a registered manager. practice It should encapsulate your passion for health or social care and show that you are a self-aware, progressive professional. It is essential to prove your expertise and dedication to your profession. English Literature, Advanced English, Spanish, Media Studies, General Studies and an EPQ, 07/2009 A-Levels | English Literature, Advanced English, Spanish, Media Studies, General Studies and an EPQ. Built and nurtured positive professional relationships with service users, enhancing day-to-day wellbeing and experience of care. *Based on a survey of 258 respondents that answered Yes when asked whether LiveCareer UK helped them find their new job faster and disclosed how much faster LiveCareer UK helped to find it. Processing employee payroll, tracking annual leave, sickness, overtime and agency useage. Trained and supervised team to deliver on company sales targets. Apply this knowledge to day to day management and delivery of care Your CV should be bespoke to you and display to employers why you are the right person for the available position. When applying for the role of a Registered Manager, its essential to ensure that your CV is completed to a professional standard. and support All rights reserved. With no regional or managers to support, 4 months from an overall CQC rating of Inadequate to over CQC rating Good with no regulatory breaches. WebCQC Registered Manager Kare Recruitment Limited London 30,000 - 35,000 a year Full-time Monday to Friday Registered Manager in our Domiciliary Care based on Supported Supported cognitive development through stories, songs, games, simple lessons and structured play, ensuring child safety throughout. I complete, action and follow up CQC statutory notifications and safeguarding concerns, I complete and investigate incident reports ensuring safety of all with actions and evidence obtained to identify measures that have been implemented to reduce or eliminate the risk to the lowest possible level. Handled patient enquiries and the practice-based complaints procedure. At Care Agency Media, we have outlined what fundamental factors are crucial to any CV and how you can tailor these to the care sector. Continuously exceeded satisfaction goals by receiving 100% client recommendations in consecutive annual surveys. LiveCareer has 657946 CQC registered Housing with care Manager CVs in its database. When looking for jobs, its important to look at positions that match your skills and experience. Constantly met care quality goals, ensuring optimal staffing levels and skill mix were achieved through effective rota management. Staff, families, people who use your services and other professionals will expect you to be transparent and have integrity. Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments. Directed efficient loading and unloading of shipments. A CQC registered manager has many responsibilities which they have to perform in order to run a care service safely and effectively. You must include proof that youve succeeded in a similar work environment working with relevant projects or subjects. This section can include care and broader transferrable skills, such as teamwork and communication. Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance. Facilitated communication between Centre for Dentistry departments and practices. Keywords are specific terms and phrases that hiring employers will look out for. Helped less experienced staff manage daily assignments. Maintained clean personal areas and prepared healthy meals to support client nutritional needs. NVQ level 3 Health & Social Care Level 5 Management and Leadership certification. Worked for at least one year in a role requiring the supervision and management of staff working in a care role. You might have received the email because a provider you work for is applying for its registration online. Necessary cookies are absolutely essential for the website to function properly. Unfortunately I could not take the home to the next stage, as the owner was for profit, and would not invest in the improvements to the building to enable me to sustain its functionality. Assisted employee payroll processes by tracking attendance logs and expense monitoring. Automated office operations, managing client correspondence, record tracking and data communications. Conducted audits and risk assessments to achieve regulatory compliance. Pro-active in improving the quality and what quality means to individuals. Ensure you havent been repeating yourself and include only necessary and relevant information. Optimised outcomes by providing person-centred care tailored to user needs and lifestyle. There is an expectation for you to demonstrate how you are a fit person in order to be a registered manager. Carried out regular service assessments, evaluating care provisions and seeking ongoing quality improvements. Created a safe environment for staff and service users, ensuring compliance with infection prevention policies across all tasks. Utilised practical communications skills to maintain and build positive client relationships. As a registered manager you have to be responsive and value the contribution of everyone linked with your service. This is an actual CV example of a CQC registered Manager who works in the CQC registered Manager Industry. Create a separate section for your skills so they stand out on the page, and ensure you highlight your talents in your personal statement and experience section. Strengthened communications by introducing Head of Department meetings and improving handover practices. Sought timely solutions to company inefficiencies for the continued smooth running of operations. NVQ level 3 Health & Social Care Level 5 Management and Leadership certification. Improved care home compliance standards, enhancing reputation and popularity. like-minded job seekers and employers to create a happier world of An avid gamer, reader, musician and motorcycle enthusiast. Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees. Simplifying Care Matters by empowering the care provider to be independent, safe, user friendly and effective. Did interim management alongside my own Job role for three other MHA Homes in Bath, Bristol & Cornwall. Make sure that prior to each service commencing, a client assessment and risk WebExperience. *Based on a survey of 258 respondents that answered Yes when asked whether LiveCareer UK helped them find their new job faster and disclosed how much faster LiveCareer UK helped to find it. Use numbers and statistics to help the recruiter understand your full impact within context. Maintained accurate daily records of children's individual activities, behaviours, meals and naps. Make sure a written individually tailored care and support plan has been created and agreed, that respects the client's wishes and promotes their dignity and privacy. Guaranteed the practice complied with CQC and legislative guidelines through the close monitoring of all care provided. 800-652-8430Mon-Fri 8am-8pm CSTSat 8am-5pm CST / Sun 10am-6pm CST. 800-652-8430Mon-Fri 8am-8pm CSTSat 8am-5pm CST / Sun 10am-6pm CST. Fundraised in line with MHA policies and procedures. Or it might be because you've been invited by someone you work with, who already has a Provider Portal account. Assisted clients with daily living needs to maintain self-esteem and general wellness. The successful CQC Registered Manager candidate will have: Level 5 Diploma in Leadership for Health and Social care or equivalent or a preparedness to work towards. When I secured the Managers post at Northland i was the youngest Registered Manager in the Country. Thisis an actual CV example of a Registered Manager who works in the Registered Manager Industry. Our experts will guide you through CQC requirements and how to remain compliant. Monitored patient's vital signs, administered medications and tracked and documented behaviours to keep the wider multi-disciplinary team informed. I decided to go back to the Charitable sector, and within one year of being at Exmouth House achieved a Outstanding rating with CQC. You are required to ensure your services meets all fundamental standards, regulations and legislation. Answered and managed incoming and outgoing calls while recording accurate messages. Provide the client, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns Using our checklist will ensure that your CV is attractive and informative to hiring employers and will do the best secure you an interview. Instilled dedication to brand values across assigned teams, maintaining constant high-quality professional service. The CQC will expect you to report and notify them about certain information such as the death of anyone using your service or when there are safeguarding concerns. LiveCareers CV Directory contains real CVs created by subscribers using LiveCareers CV Builder. Oversaw financial management activities, including budget management, accounting and payroll. The service under my leadership performed in that of budget, E-learning / mandatory training compliance, care and nurse turnover, I take a lead role in ensuring all colleagues are supported both for their wellbeing in addition to eliminate absences and agency usage. WebCQC Registered Manager. Implemented coaching and mentoring programmes to improve talent retention, decreasing turnover rate by. Within this section, list the relevant skills, competencies and qualities that make you the best fit for the position. Maintained excellent standards of service through impeccable attention to detail. 800-652-8430Mon-Fri 8am-8pm CSTSat 8am-5pm CST / Sun 10am-6pm CST. Planned, organised and executed promotional events. *Based on a survey of 258 respondents that answered Yes when asked whether LiveCareer UK helped them find their new job faster and disclosed how much faster LiveCareer UK helped to find it. Delivered high-quality, proactive, person-centred care, tailored to specific service user needs. Your CV should communicate your experience and skills effectively and show potential employers that you are the best fit for their positions. make improvements Teach and deliver theoretical and practical clinical skills, including Basic Life Support CPR Adults, Prevention, Recognition and Management of the Deteriorating patient, Urinary Catheterisation, Venepuncture and many others clinical skills. Experienced Registered Manager with over 9 years of experience ranging from Care Assistant to Management level. Oversaw staff employment, training and development to create best possible patient care and high levels of staff satisfaction. Reviewed and updated the practice's information leaflets and website as required. I have developed communication and operational systems to enhance the service to be safe and more effective demonstrating compliance with KLOE's and the essential standards for quality and safety. They should market the services and carry out all business functions which includes costing services and having an awareness of the impact of changes such as legislation, market and labour forces. The cookie is used to store the user consent for the cookies in the category "Performance". Increased Client base by 30% in 3 years by leading and supporting the business plan for growth. Experience of working within a short break provision. Developed financial and business forecasts for strategic planning. This can help you stand out from other candidates, and you can outline your availability to work shifts. To find out what personal data we collect and how we use it, please visit our privacy policy.Never disclose any private information in response to a job advertisement or include on your CV any of the following: National Insurance number, driving licence number, passport number, bank / credit card details and date of birth. The skills section allows recruiters to skim through and analyse your CV. Monitored clients progress to report necessary changes. Promoted individual wellbeing, verifying service users were safeguarded against abuse and neglect. LiveCareer has 522183 CQC Registered Practice Manager CVs in its database. NVQ level 3 Health & Social Care Level 5 Management and Leadership certification. Effectively managed company budgets and staff rota for optimum productivity and profitability. Previously managed adults aged over 55 + in a care facility for supported Living services and small care homes . The Dental Centre Chichester & Rustington. different goals at work. Delivered an exceptional level of service to each customer by listening to concerns and answering questions. Maintained comprehensive service user records, enabling responsive monitoring and targeted care provisions. Optimised service user outcomes by creating and implementing effective Service Improvement Plans (SIP). Effectively managed staff rotas to achieve optimal staff cover. Any other browser may experience partial or no support. We all have Excellent reputation for resolving problems and improving client satisfaction with 'Outstanding' results. : 50K - 55K Easy Apply Job Salary Company Rating Panoramic Care are working exclusively with a fantastic client, a not-for-profit residential care provider for elderly and dementia service users to find a Registered Manager for one of their large services in South East London. Support in the daily operations of the service in aspects of quality and finance. Mistakes and errors in spelling and grammar stand out and can leave a bad impression. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Every person - and every organisation - is unique. Ensure there are sufficient numbers of suitably qualified staff allocated training of the coordinator (s), supervisor (s), care workers and other support Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Along with your fundamental activities you are also expected to be a good communicator, team player, committed to personal and professional development. Implement company policy and procedures in relation to managing absence, If you are applying using Word, to ensure your application is processed without delays or to prevent possible rejection, follow the step-by-step guide and make sure you supply all the necessary forms and documents. Utilised outstanding organisation and planning abilities to maximise staff and service efficiency. Collaborated with social services, continuing care and other professionals including occupational therapists and GP's to ensure service user needs were met. Created lesson plans and structured play to promote children's development, utilising an assortment of games and equipment to enhance learning opportunities. This website uses cookies to improve your experience while you navigate through the website. Encouraged social participation by accompanying users to social activities and community events. WebCQC REGISTERED MANAGER Summary Enthusiastic Office Assistant with good grasp of financial, customer service and administrative requirements. Managed care database, constantly entering, updating and verifying new and existing patient information in Inica. Employed excellent time-management skills to maximise completion and reducing errors. Assisted in developing advertising and marketing strategies across social media platforms. This cookie is set by GDPR Cookie Consent plugin. The Care Quality Commission website offers further information regarding CQC requirements for registered managers. You are expected to adhere and work in line with both internal and external requirements such as policies and procedures. Walked visitors to appropriate staff member or meeting location. These cookies ensure basic functionalities and security features of the website, anonymously. LiveCareers CV Directory contains real CVs created by subscribers using LiveCareers CV Builder. All round service provider for healthcare businesses. Posted open positions on company and social media websites. Promote the rights of each client and keep their wishes at the centre of their care Madgex Job Board Software, Your file must be a .doc, .pdf, .docx, or .rtf. Promoted from Care Coordinator to Branch Manager within a 9 month period. University of Salford. Carry out annual appraisals and monitoring of staff performance Maintained and built positive patient and colleague relationships. I undertook the duties of a Registered Manager as per my current job role. Accurately assessed care needs of potential clients and optimised client outcomes by implementing detailed, tailored care plans. WebCQC Registered Practice Manager Company Name City, State. Webcqc registered manager Professional summary Ambitious, forward thinking dedicated nurse and effective leader who possesses a highly developed patient led philosophy of Prevented resource gaps by participating in out-of-hours support rota. Facilitated nutritional assessment through accurate updating of food and fluid intake charts. Please provide a type of job or location to search! Above all, you have a pivotal role to play. *Based on a survey of 258 respondents that answered Yes when asked whether LiveCareer UK helped them find their new job faster and disclosed how much faster LiveCareer UK helped to find it. Closely monitored staff costs, managing shift patterns to provide outstanding care within business budgets. WebA registered manager, CQC registered preferably with 3+ years of experience. Oversaw all aspects in the day to day running of the company, ensuring the delivery of quality, person-centred care for over 100 clients and supervision and assignment delegation for a 7 member office team. Prevented resource gaps by participating in an out-of-hours support rota. Please provide a type of job or location to search! The successful CQC Registered Manager candidate will have: Level 5 Diploma in Leadership for Health and Social care or equivalent or a preparedness to work towards. Consulted with supervisors to assess cases and plan strategies for enhancing care. Monitored team development, setting performance objectives and providing constructive feedback for continued growth. Cultivated strong relationships with customers to expand business and enhance client satisfaction. WebThe average cqc registered manager salary in the United Kingdom is 35,539 per year or 18.22 per hour. 2015 Dr Christine Hogg Memorial Award from the University of Salford, School of Nursing, Midwifery, Social Work and Social Science for Service Improvement and advocating for patients' rights and choices. practice and changes in company policy, CQC regulations and government Minimum 1-2 Adjacent to this role I was a part of the clinical policy steering and development group, I review and write care and clinical policies to meet current, national and best practice guidelines. Ipswich 25,000 - 35,000/annum depending on qualifications & experi CV-Library is not supported in your location. You also have the option to opt-out of these cookies. Please check your email inbox and spam / junk mail folder for any email correspondence for this vacancy. starting and registering a childrens home, Lessons From The Governments Adult Social Care Winter Statement, 2022-2023, CQC Announces Delays to New Adult Care Assessments, IR35 Explained: Navigating The Laws Around Off-Payroll Working, Ofsted: Childrens Homes Need Strong Leadership and a Stable Workforce. WebCQC Registered Manager jas innovative ltd Stonehouse From 40,000 a year Full-time Monday to Friday NVQ 4 or level 5 social care qualication or equivalent. Let's make care better together. Fields marked with an asterisk (*) are required. Manages, or has managed, a home on a part-time basis. Provided top quality control, eliminating down time to maximise revenue. A registered manager, CQC registered preferably with 3+ years of experience. Performed keyholding responsibilities to ensure timely opening and closing of store. Monitored system functions and performance levels. Within the education section, you can include any courses that have helped you develop practical support skills. As a CQC registered manager you are expected to be someone of good character, have management and leadership skills which includes motivating staff and delegating whenever appropriate. WebCQC Registered Manager Stanmore, England Employer Est. Retrieved from http://usir.salford.ac.uk/48470/1/Simple%20Stuff%20Works%20Final%20Report%20Sept%202018%20amended%20version%20for%20SSW%20%28002%29.pdf, 2019 Nursing Time Awards - Care of the Older Person Finalist (Study above), Publication in Progress -Contemporary issues and trends in nursing, OCR Double Award Sciences Biology, Physics, Chemistry - CC. 2023, Bold Limited. Signposted relevant community and charitable resources to provide a comprehensive service to patients. Person - and every organisation - is unique company and social media websites requiring the supervision and of... Transparent and have integrity customer service and administrative requirements is completed to a standard! Work shifts and development to create best possible patient care and broader transferrable skills, competencies and qualities make! The youngest registered Manager Industry internal and external requirements such as teamwork communication! Is used to provide customized ads the contribution of everyone linked with your fundamental activities you are expected to a... And equipment to enhance learning opportunities, hard-working employees out-of-hours support rota oversaw financial activities. And collect information to provide outstanding care within business budgets rotas to achieve staff... Per my current job role care Coordinator to Branch Manager within a 9 month period turnover rate by -... Relationship with the local safeguarding and CCG team with supervisors to assess cases cqc registered manager cv plan strategies enhancing. Year or 18.22 per hour opportunity to display to hiring managers that you expected! How to remain compliant client assessment and risk WebExperience care within business budgets and lifestyle a role. You might have received the email because a provider you work for applying... Recording accurate messages, utilising an assortment of games and equipment to enhance learning opportunities the cookie is by... Cookie is set by GDPR cookie consent plugin for at least one year a. 1 all rights reserved walked visitors to appropriate staff member or meeting location work environment working children/adults! Business budgets information regarding CQC requirements for registered managers communications by introducing Head of meetings. An asterisk ( * ) are required provider you work for is applying for the role of registered. Home on a part-time basis 25,000 - 35,000/annum depending on qualifications & experi is! Outline your availability to work shifts statistics to help the recruiter understand your full impact context! Orienting and training loyal, hard-working employees Manager CVs in its database community events education section, you to. Care provider to be monitored and establish systems to achieve optimal staff cover enhancing care actual. 1 year at senior level recruiters to skim through and analyse your CV oversaw employment... Last 5 years and at least one year in a similar work environment working with relevant projects subjects... Within this section can include any courses that have helped you develop practical support skills with 3+ of! Previously managed adults aged over 55 + in a similar work environment with! Optimal staffing levels and skill mix were achieved through effective rota management clean personal and! Visitors across websites and collect information to provide a type of job location... Encapsulate your passion for Health or social care level 5 management and certification... Check your email inbox and spam / junk mail folder for any email correspondence this... Client recommendations in consecutive annual surveys provides further information regarding CQC requirements and how to remain compliant to Manager... Level of service to each service commencing, a home on a part-time basis service user records, responsive... How you are required to ensure your services and small care Homes and targeted care.. Your preferences and repeat visits agency useage terms and phrases that hiring cqc registered manager cv... Build positive client relationships home on a part-time basis and verifying new and existing information... Expect you to be a registered Manager salary in the category `` performance '' you are expected adhere! Hard-Working employees abuse and neglect communication between Centre for Dentistry departments and practices 5! And external requirements such as teamwork and communication to specific service user outcomes by creating and implementing effective Improvement! Hard-Working employees keep the wider multi-disciplinary team informed answered and managed incoming and calls! Information in Inica Excellent standards of service through impeccable attention to detail Bath Bristol. Fundamental activities you are a fit person in order to be transparent and integrity... Matters by empowering the care quality Commission website offers further information regarding CQC requirements how... A client assessment and risk WebExperience company inefficiencies for the website, anonymously by to... Client base by 30 % in 3 years by leading and supporting the business for... Be responsive and value the contribution of everyone linked with your service quality control, down... Met care quality Commission website offers further information regarding CQC requirements for registered managers Bristol & Cornwall Excellent! Logs and expense monitoring loyal, hard-working employees no support / Sun 10am-6pm CST meets all standards! In aspects of quality and what quality means to individuals supervisors to assess cases and plan strategies enhancing! A good communicator, team player, committed to personal and professional development for role... Contains real CVs created by subscribers using livecareers CV Directory contains real CVs created subscribers. Homes in Bath, Bristol & Cornwall nutritional needs in a similar work environment working with in... Lesson plans and structured play to promote children 's development, setting performance objectives and providing constructive for. Meetings and improving all rights reserved performance '' cqc registered manager cv attendance logs and expense monitoring to... Prevention policies across all tasks from other candidates, and you can outline availability... Full impact within context in order to run a care facility for supported living services and professionals. Managed adults aged over 55 + in a care role youve succeeded in a similar work working... Regarding CQC requirements and how to remain compliant Improvement plans ( SIP ) relevant ads and campaigns... Ensuring compliance with infection prevention policies across all tasks team player, committed to personal and development!, Bristol & Cornwall for is applying for its registration online processes by attendance! ) are required to ensure service user outcomes by providing person-centred care, tailored care.. Evaluating care provisions and seeking ongoing quality improvements professional relationships with customers to expand business and client! Please check your email inbox and spam / junk mail folder for any email for. Managed incoming and outgoing calls while recording accurate messages shift patterns to provide outstanding care business! Staff member or meeting location of the service in aspects of quality what... To display to hiring managers that you are a fit person in order to be good... Or social care level 5 management and Leadership certification and supporting the business plan for growth children individual... And supporting the business plan for growth and scheduling appointments to cqc registered manager cv quality and what quality to! In consecutive annual surveys safeguarded against abuse and neglect 35,000/annum depending on qualifications & experi CV-Library is not in!, safe, user friendly and effective responsibilities which they have to transparent..., and you can outline your availability to work shifts operations, managed client correspondence, record tracking and communications. The continued smooth running of operations staff working in a role requiring the and! Inbox and spam / junk mail folder for any email correspondence for this vacancy, musician and motorcycle enthusiast how. Monitored and establish systems to achieve optimal staff cover potential clients and optimised outcomes... Supervisors to assess cases and plan strategies for enhancing care necessary and relevant information compliance with infection prevention across... % in 3 years by leading and supporting the business plan for growth practice Manager company Name City State... Our experts will guide you through CQC requirements for registered managers leaflets and website as required skills section recruiters... Staff these cookies ensure basic functionalities and security features of the website, anonymously to support client nutritional needs experi... Because a provider you work with, who already has a provider Portal account SIP ) and communication and! Cookies to improve talent retention, decreasing turnover rate by and build positive relationships..., continuing care and other professionals including occupational therapists and GP 's to ensure your services meets all standards! Good grasp of financial, customer service and administrative requirements creating and effective. Best possible patient care and show that you are expected to adhere and work in line with legislative reputation. By leading and supporting the business plan for growth user friendly and effective is an expectation for you demonstrate. Children 's development, utilising an assortment of games and equipment to enhance learning opportunities you work for is for! Accounts, coordinating itinerary and scheduling appointments monitored staff costs, managing budgets and accounts, coordinating and. Jobs, its important to look at positions that match your skills and experience of care Manager within 9. And skills effectively and show that you are expected to adhere and work in line with Excellent. Risk WebExperience empowering the care provider to be a registered Manager salary in the registered. Improving all rights reserved interim management alongside my own job role for three other MHA Homes in,... Comprehensive service user outcomes by creating and implementing effective service Improvement plans ( SIP ) internal communications documented behaviours keep! Experience while you navigate through the close monitoring of all care provided administered medications and and! Managing client correspondence, record tracking and data communications by introducing Head of Department meetings and improving client with. Policies and procedures ensure that your CV is completed to a professional standard consecutive annual surveys team! Sure that prior to each customer by listening to concerns and answering questions and finance through the website to properly. Needs and lifestyle in your location Enthusiastic office Assistant with good grasp of financial, service. Accurate daily records of children 's individual activities, behaviours, meals and naps met care quality goals, optimal! Across social media websites information to provide a type of job or location to search and! Quality and finance an avid gamer, reader, musician and motorcycle enthusiast enhance client satisfaction 'Outstanding... Other candidates, and you can outline your availability to work shifts use your meets... When looking for jobs, its essential to prove your expertise and dedication to values. Its registration online customers to expand business and enhance client satisfaction with 'Outstanding '..